Frequently Asked Questions
Front Office FAQs
What time is check-in and check-out?
Guests may check-in anytime after 4 PM and have until 12 PM to check-out. We look forward to welcoming you!
Can I arrive early?
Guests are welcome to arrive prior to the standard check-in time (4 PM) and enjoy the resort amenities, including access to our arrival lounge to freshen up. Luggage may be securely stored with our bell team upon arrival.
Can I check out late?
Late check-out is subject to availability and may vary based on Marriott Bonvoy elite status.
How many guests can stay in a room or suite?
All rooms and suites can accommodate up to four guests, including infants and children. All king bedrooms offering a pull-out sofa.
Can I request a rollaway bed?
Rollaway beds are available for a nightly charge of $50. Please note that rooms with two queen-size beds are not eligible for a rollaway bed due to safety regulations. For rooms with one king bed and Suites, the pull-out sofa bed and rollaway bed cannot be used simultaneously, also for safety reasons.
Do my Marriott Bonvoy benefits apply while staying on the group rate?
Group rates are offered as part of a special event package and are not eligible for additional Marriott discounts or promotional rates. Marriott Bonvoy members may still earn points and eligible stay credit in accordance with program terms; however, some member benefits may be limited. Please contact the resort directly with any questions regarding your reservation.
Will I earn Marriott Bonvoy® points for my stay booked under the group rate?
Marriott Bonvoy members may earn points on eligible incidental charges and room charges that are paid directly by the guest. However, if room rate and tax are billed to the group's master account, those charges are not eligible for points accrual. Please ensure any personal charges are settled to your individual folio at check-out to receive eligible points in accordance with Marriott Bonvoy program terms.
Can I guarantee connecting rooms?
Yes, connecting rooms may be guaranteed for an additional fee of $75 per room, per day. Because the resort has a limited number of connecting room configurations, requests cannot be guaranteed unless this fee is applied and confirmed prior to arrival. If you would like to secure connecting rooms for your stay, please contact our team in advance. Availability is limited and subject to the specific room types reserved.
Where does the resort shuttle go?
Complimentary shuttle service is available daily from 7:00 AM to 11:00 PM and provides transportation to Wailea's dining, shopping, and golf destinations. The shuttle route extends from Andaz Maui at Wailea Resort to the Wailea Golf Club's Gold and Emerald Courses, with stops near popular venues including Monkeypod Kitchen, Hotel Wailea, and other locations throughout Wailea. Please note that shuttle service is available exclusively within the Wailea area.
Do you offer airport shuttle service?
While we do not offer airport shuttle services, our team is happy to recommend trusted third-party transportation providers to assist with your travel needs.
Is Wi-Fi available in the rooms?
All guest rooms offer technology upgrades to give you the flexibility to make your stay as connected or disconnected as you need to be, enjoy enhanced high-speed Wi-Fi throughout your stay.
Are pets allowed?
While we love furry companions, pets are not permitted at Wailea Beach Resort. We appreciate your understanding.
What are the parking options?
- Self-Parking: $47/day
- Valet Parking: $61/day
- EV charging available with valet service.
What’s included in the Resort Fee?
- Welcome Lei greeting & POG (passion, orange, guava) fruit juice upon arrival.
- Daily High-Speed Internet.
- Fitness classes (click here for class options)
- Hawaiian Cultural Activities (click here to view the activities)
- Daily Shuttle Service (within Wailea Resort area)
- Beach Chair and Umbrella Rental at Wailea Beach (2 chairs per day)
- 2-hour bicycle rental (daily for 2 guests - see front desk for assistance)
- Introduction to Scuba Lessons (daily for 2 guests)
- Movie House with two daily screenings (click here to view the Movie Schedule)
The Resort Fee includes a variety of amenities for our guests.
Please note that some amenities are subject to availability.
Is there a hair salon on property?
While there is no hair salon located on-site, our Mandara Spa team would be pleased to arrange services with a trusted outside provider.
Family-Friendly Amenities
A gathering place at the resort, GameSpace is an inviting venue that entertains all ages! From foosball, billiards, and shuffleboard to vintage arcade games and board games, this entertainment lounge is fun for the whole family. Please note that some experiences have age restrictions. For full details, including hours of operation and eligibility, we encourage you to visit The Hub or speak with our Concierge team.
Payment Information
Wailea Beach Resort is a cashless property. For your convenience, an on-site ATM is available that allows guests to convert cash into a prepaid card at no additional cost. All major credit and debit cards are accepted throughout the resort.
Food & Beverage FAQs
What are the dining hours?
Hours vary by outlet. For the most up-to-date information, please refer to The Hub or visit the front desk for assistance.
Can I begin charging to my room prior to completing the check-in process?
To maintain consistency across our outlets, charging to your room is only available after check-in. We kindly ask guests to wait until they have completed the check-in process before using room charge privileges.
What are the hours for food and beverage service at the pool areas?
Food and beverage service is typically available from 11:00 AM to 4:00 PM at our poolside outlets. Seasonal hours may vary and select venues such as Kapa Bar or Sunsets Bar may open earlier for drink service. For the most current hours and offerings, please check The Hub or inquire at the Front Desk
Where can I use my Elite Breakfast Vouchers (exclusively for Platinum. Titanium and Ambassador Elite Members)?
Guests may redeem their continental breakfast for two vouchers at Starbucks or Whale’s Tale. Each voucher includes a small drip coffee or premium tea, a pastry of the day, and a seasonal fruit cup, available daily from 6:30 AM to 11:00 AM.
Are guests permitted to bring outside food and beverages to the pool or cabana areas, or must all refreshments be purchased from resort outlets?
For the comfort and safety of all guests, outside food and beverage, smoking, amplified music, and glass containers are not permitted within the pool or cabana areas
Resort Navigation FAQs
Where can I find wheelchair-accessible routes?
Accessible pathways are available throughout the resort to help guests navigate key amenities and public spaces. For added convenience, we recommend using the Navigator App, which highlights ADA-accessible routes and pathways across the property. If you need personalized assistance or recommendations, please visit the Front Desk or Concierge, and our team will be happy to assist.
To enhance your experience, we recommend downloading the Navigator App:
I require accessible equipment during my stay. What are my options?
We also have accessible paths, public restrooms and pools. If you require mobility, medical, or other accessible equipment during your stay, we recommend discussing your needs with your Event Manager and the Resort Team in advance so we can help ensure appropriate arrangements are made. Guests may also arrange equipment rentals directly through a local provider, such as Gammie HomeCare, which offers a variety of accessible equipment and delivery services throughout Maui
Beach & Pool FAQs
Where do I check in for my cabana?
Guests with reserved cabanas may check-in at the towel desk nearest to their assigned pool area.
What’s the height requirement for the Nalu Adventure Slides?
For safety reasons, guests must be at least 48 inches tall to use the main waterslides. Younger children are welcome to enjoy our smaller slides located near the waterfalls, designed specifically for their age and size.
Where can I rent beach gear like snorkels or boogie boards?
Guests may rent snorkel equipment from the Beach Activities Desk, located along the beach path next to Whale’s Tale.
How late are the pools open?
- Nalu & Maluhia & 'Ohi Pools: Until 10PM
- Nalu Waterslides: 9AM-5PM
- Olakino Pool: 8AM-4PM
What are the pool and beach desk hours?
- Pool desks: 8AM–5PM
- Beach desk: 8AM–3PM (weather permitting)
- Beach chairs & umbrellas: 8AM–4PM
How do I reserve beach chairs?
Guests may check-in for beach chairs at the Beach Activities Desk, located along the beach path next to Whale’s Tale. Check-in begins daily at 8:00 AM. For Ulua Beach (seasonally available), guests may check in directly with the beach attendant.
Where can I find beach towels?
For your convenience, towels are typically available at the ʻŌhi Pool Desk for Ulua Beach (seasonally available) and the Nalu Pool Desk for Wailea Beach. While we often maintain a limited supply at the Beach Activities Desk and directly at the beach (subject to availability), we recommend picking up towels from the pool desks to ensure availability.
iDay Pass FAQs
Can non-guests use the pool or book a cabana?
Non-resort guests are welcome to enjoy select amenities by purchasing a day pass through iDayPass. Availability and inclusions may vary.
Day Pass Check-In
Guests who have purchased a day pass may check in at the Concierge Desk, where they will receive a special wristband granting access to designated resort amenities.
Are guests allowed to access the pools without wearing a wristband?
To ensure that our pool areas remain exclusive to registered guests and day pass holders, a wristband is required to access. Guests must always wear their wristbands while enjoying pool amenities.
